AI Customer Support Agent System
A multi-agent system where Agent 1 handles FAQs (via Gemini + vector search), Agent 2 detects escalation needs, and Agent 3 interacts with backend (e.g., BigQuery, CRM). Built with Vertex AI Agent Builder + Agent2Agent + Workflows.
Key Benefits and Features:
- Multi-agent system for comprehensive customer support.
- Streamline Customer Interactions: Implement an intelligent system that proactively addresses customer inquiries and resolves issues efficiently.
- Reduce Support Costs: Automate responses to frequently asked questions and free up your support staff to handle complex cases.
- Improve Customer Satisfaction: Provide faster, more accurate, and personalized support experiences.
- Seamless Backend Integration: Connect the AI system to your existing CRM, knowledge bases, and other backend systems for a unified view of customer data.
- Scalable and Flexible Architecture: Leverage the power of Vertex AI Agent Builder and Workflows to create a system that grows with your business.
- Expert Implementation and Customization: Our team specializes in tailoring this multi-agent system to your specific business needs and workflows.